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A step-by-step guide on how to book UK cross-country transportation via Trainline

Hi folks! If you’ve been following my blog or Instagram, I’ve essentially just finished a 10-day UK cross-country trip and absolutely enjoyed it! Having said that, I know planning it was a pain, and so I’ve decided to write up some helpful blog posts which might help you plan YOUR trip. So, here’s a step-by-step guide on how to book UK cross-country transportation via Trainline (my ultimate tip!!)

Table of contents

 

Why use Trainline?

Because I am an absolute cheapskate, I always meticulously plan my trip (or I try to) and ensure I get the most value for my money! To do so, I try my best to compare prices and time schedules for trains/coaches across multiple platforms. You can imagine how painful this could get – ESPECIALLY since I’m not exactly familiar with the train and coach companies in the UK (plus they start to vary from region to region)

That’s where Trainline comes in (btw, this is not a paid post at all – I just looove Trainline so much – it was a literal lifesaver!) Trainline helps users (like me!) by:

  • Saving you time since Trainline aggregates train and coach prices + time schedules across multiple providers (think Skyscanner for flights – also another favorite of mine)
  • Saving you money since Trainline highlights the cheapest prices + provides ticket alerts so you can be notified when advance tickets come available!
  • Saving you from mental exhaustion as the Trainline app (available for both Android and Apple)

Of course, be aware that not ALL companies are part of Trainline, but it’s quite comprehensive and I’m pretty happy so far!

How to book UK cross-country transportation?

First, head to the Trainline website. The site is pretty intuitive – fill in the relevant details of your journey (as seen in below photo). At this point, it would be best for you to be more specific in terms of dates and locations

For example: I placed Bristol Temple Meads instead of just Bristol, because I knew the other Bristol train stations are quite far from where I’m staying (Google Maps is your best friend here!). Nevertheless, if you just want to get to that city, and don’t mind where exactly you get off – then you can put in a generic location (e.g., I place London, as I figure I can get to most stations in London via the Tube anyway)

From here, you’ll be redirected to a page where all the available options will be shown. I love this, because you’ll notice how they everything’s clearly marked (including options for train vs coach, as well as how many times you’d have to change stations before you get to your final destination

In this case, I would probably go for the coach option – simply because it’s >50% cheaper, will only take ~15mins more, AND is a direct bus (I clicked on the coach tab to check)

Choose your option, then you can continue to the “Pay” option. NOTE: If you’re planning multiple trips, try to book everything in one go, as there’s an admin fee (for trains and coach, separately). I won’t walk you through that anymore, as I think it’s pretty straightforward

The only thing I want to lay out is you’ll have an option to:

  • Collect from any station with a ticket machine or window: This is the most hassle option, so don’t do this unless you have no choice. NOTE: For this option, you need to present the credit card used to purchase the ticket at the station)
  • Mobile ticket / eTicket: This is obviously the better option (plus it’s paper-free). The ticket (with barcode) will be sent to your email, which you can then print. Better yet, download the Trainline app, and all your bookings will be found there. Easy-peasy!

Who to call in case of issues while booking?

I don’t know why, but I’m a magnet for trouble. So every time I try to book something, something invariably goes wrong. In this case, the payments page wouldn’t load (apparently, they were experiencing system issues at that time). Lucky for you, that means I can tell you what to do in case you’re experiencing issues…

Go to this page; and start with the FAQs section. If that doesn’t work, email/FB message/tweet them first. Last resort would be to call them up. For me, because it was payments-related and quite a huge sum of money, I ended up calling them up to get it sorted as soon as possible. Thankfully, they were extremely helpful (although the waiting time is quite long and my phone bill was ATROCIOUS – so don’t do this unless it’s an emergency)

How to redeem tickets when in the UK?

If you’re stuck with the “Collect from any station with a ticket machine or window” option, you’ll have to manually get your ticket once you land in the UK. Thankfully, it’s a relatively fast option, and you can do this at any of the train stations!

Near the ticket booths, you’ll see pre-paid ticket machines lying around

Head to one, and follow the machine instructions – make sure you have:

(1) The credit card used when buying the tickets online, as you’ll have to insert this into the machine

(2) The ticket collection reference (which should have been sent to you via email / in the mobile app) as you’ll need to punch this into the machine

Afterwards, two pieces of paper will pop out. One is your ticket (pls store this carefully – do NOT lose it); and the other is your receipt

Final advice to fellow travellers

  • For best prices, be sure to buy in advance (at least ~1-3 months in advance – the earlier the better!)
  • I can’t stress this enough – but do download the Trainline app (available for both Android and Apple). It’s incredibly well-organized, and has ALL your train information there (including the reference code). This way, you won’t need to print out your tickets (help save the earth!), plus it’s incredibly easy to refer to your phone at any time (because we always have our phones with us)
  • Enjoy, have fun! This is just the start of a wonderful journey!

 

Stay tuned for the rest of my 9 day cross-country trip around the United Kingdom!! 🙂 See below for my schedule:

Day 1 Bristol
Day 2
Stratford-upon-Avon
Day 3 & 4 Windermere
Day 5 & 6 Edinburgh
Day 7
London (Musicals & Museums)
Day 8
Brighton & Seven Sisters
Day 9
London (Shoreditch)

One Reply to “A step-by-step guide on how to book UK cross-country transportation via Trainline”

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